Awesome XM Radio Deal!

I got a letter in the mail last week telling me my XM Satellite radio promotion was ending and my credit card will begin being automatically charged $12.95 per month to continue the service. There is no way I’m paying that! I want the XM radio discount that I have been getting – $77 per year. (When you add taxes and fees it comes to about $88 for a year of service.) This is for the XM Everything package, which includes all the channels except The Best of Sirius.

I have twice written about how to get great XM radio deals and XM radio discount subscriptions. The promotion is supposed to be an introductory XM radio deal only but if you do what I did this weekend, you can get it again.

I called XM at 1-800-XM-RADIO and told them that I received a letter telling me my XM radio promotion was ending and I wanted to see what they could do for me. The first person I spoke to told me that she could not offer me the same promotion again since it was a special XM radio introductory promotion. She offered me three deals (1-year, 2-year and 3-year subscriptions) that were all substantially more expensive than what I have been paying. I asked her who I needed to speak with to cancel my account.

I was transferred to another XM radio department and told the woman I wanted to cancel my subscription. She was very nice and asked why. I told her I loved XM radio service and would like to continue but it’s too expensive. She put me on hold to “look at my account.” She came back and told me that she could offer me the same $77 XM radio promotion that I used to have for another year. I happily accepted. Not only that, but I was also able to extend my wife’s subscription at the same XM radio discount rate!

To summarize, here is what you should do if your XM radio subscription is expiring:

1) Call XM at 1-800-XM-RADIO and tell them you want to renew for the $77/year XM radio promotion.
2) When they tell you it’s not available, tell them you want to cancel.
3) After you are transferred tell them you want to cancel because it’s too expensive. You have heard about the $77 XM radio deals they are offering and would like that rate. It’s VERY important at this step to tell them you want to cancel. They won’t do anything unless you tell them you want to cancel.
4) If this doesn’t work, politely hang up and try it again. It’s worth the 25 minutes to stay on the phone with them.
5) If you have a second account, make sure you can get the XM deal for both account.

Remember, this process will get you the special XM radio deal of $77/year (plus fees) only for the XM Everything package. If you want The Best of Sirius package that includes Howard Stern, Martha Stewart, the NFL and more, you will need to negotiate that separately. Same goes for XM navigation or any other product they sell.

Check out the latest XM radio channel guide.

Good Luck!

Comments



Older Comments »

cindy:

Great thank you. I just called and they told me about the 2 and 3 yr plan, told them that was too expensive and they said they had a special for $26 for 4 months. My $77 a year plan expires Dec 6th. She said if I wait and call back on Dec 6th, then it would start then instead of now. I am glad to know I can ask for the 77$ a year extention. I will try that when I call back next month. Thank you

November 19th, 2010 | 4:39 pm
John:

Just did the 77 dollar deal. 88 with tax. They also gave me another free month. 13 months for 88

December 3rd, 2010 | 2:07 pm
Jeremy:

Just did the promotion…thanks for the deal!

February 1st, 2011 | 12:50 pm
Ellen:

Thanks for this info. I tried but was given a really hard time. I went on another site and called XM at 1-800-347-0600 and explained what you said above. She gave me a promo code of “WBSP” and it worked! I got an XM “everything package” for $77 plus tax plus a royalty fee that no one has mentioned for a total of $99. I was paying $143 for a “music only” package so THANK YOU VERY MUCH! Twice the stations for half the price!

February 18th, 2011 | 9:22 pm
Nisheeth:

Ask for $20 for 5 months deal, I just got the deal for the everything package!

February 25th, 2011 | 7:02 pm
SUCKERS:

It is NOT worth an extra 25 minutes to get this deal. Folks, this is YOUR time and YOUR life! Stop wasting your hard-earned money waiting for companies to offer you a discount. LET THEM COMPETE TO EARN YOUR BUSINESS!

February 27th, 2011 | 9:34 pm
kelly:

That’s because you are an employee of xmsirus. If I’m I have time to sit around and listen to XM doing nothing. I don’t make $150 per hour and thats what I save for 25 minutes on hold still listening to XM while I’m waiting

March 5th, 2011 | 3:20 pm
Lynn:

it worked for me too, but the total with taxes was $91.94 for the year :)

March 7th, 2011 | 5:00 pm
Happy:

THANK YOU….THANK YOU!
I have been paying $178.80 per year since 2006. I had read your “tip” so when I received my renewal notice, I called to cancel my subscription and I got the $88 deal! It took me 5 minutes and I saved over $90.00. If you have been with any service for several years, it’s a good idea to call & see what deals they now offer & demand it. If they don’t want to give it to you, cancel your service & call their competitor & receive their promotional deal. You can save lots of $$$ by doing this, especially with insurance policies before your renewal dates. I saved over $2,000 last year in insurance costs by changing companies while keeping the same coverage. Also direct TV, Dish & cable companies are good ones to try. The savings add up!

March 14th, 2011 | 2:48 pm
Craig:

A BIG thank you for tip. Just got off phone and did what you said. Price was $82.10. I was paying $137 annually. Only talked to one person and less then 5 minutes. I did the same drill with AT&T. Saved $10 a month. Go for it!

March 18th, 2011 | 8:14 pm
Texas Cust:

Yup, same here. Called up and within 5 min – got $77 rate – for two radios, which is more reasonable for this service. Saved over $100.

April 3rd, 2011 | 4:52 pm
Sandra:

Thanks!! I called today, was given no hassle at all by a very nice lady in Knoxville, and got it for 77 plus tax. Took about 5 minutes.

April 7th, 2011 | 1:15 pm
Randy:

Just changed from monthly to 1/2 price for 1 year @ $77 saved a lot of money. Thanks

April 7th, 2011 | 3:00 pm
Sharon:

This worked for me, too. I had a promotion from last year for $89.16. I was not going to renew for $12.95/month plus a royalty fee. Called them and asked for any promotions. Of course, there were none and they tried to sell me on 2 and 3 yr deals. I told her I saw promotion online for $77. She said fine. You just have to do a little research and ask!

April 13th, 2011 | 7:58 pm
Steve:

Just used promo code WBSP mentioned above and renewed for 12 months for $59 including all taxes. Make sure you say you got promo code in the mail.

May 6th, 2011 | 3:15 pm
Pete:

I just called to cancel my xm, and got a special that was five months for $25 (which was totalled around $29.50 including tax, etc.). They offered me the $77 for the year, but I’m too cheap, so I went with the other deal (which I believe will save me $7 over the next five months compared to the $77/yr deal), and I’ll call back in 5 months. I tried the promo code WBSP for $59/yr, but that wasn’t available.

May 10th, 2011 | 1:05 pm
Ron:

Just renewed mine for $85.32 and it will be renewed at the price next year.

Thanks!

June 11th, 2011 | 7:41 am
Juliet:

Worked for me, first agent could not pronounce my name and offered no deal, I said I needed to cancel, was transferred to another agent that had great English, was offered the $77 deal on both my radios and refunded the difference. I had been charged for a three year renewal on one at nearly $400.

June 11th, 2011 | 4:45 pm
Harold:

Thanks for all the above info, I got a great deal on my renewal today!

June 25th, 2011 | 4:22 pm
maxine douglas:

Does the 77.00 deal work in Canada. I’m so sick of paying so much more in Canada for EVERYTHING. Any one know? Thankyou.

June 28th, 2011 | 5:21 pm
Vesela:

Great idea! Worked like a charm. The first person I talked to said she did not have the authority to give me a promotion, so I hung up and called again. Once you tell them you want to cancel, they are ready to offer you the $77/ year discount.
Thank you so much for the insight!

June 30th, 2011 | 11:58 am
Glenna Oliver:

I had renewed for $155 a year then was reading about the $77/year deal. I called them back and told them I wanted the $77/year deal. They gave it to me and are issuing a refund to my credit card. Thanks!

July 16th, 2011 | 6:48 pm
Mel:

I’ve been getting 5 and 6 months deals by calling and cancelling for the last 3 years. I just finished a 5 months for $20 deal and I guess I wore out my welcome because I called to cancel a couple of days ago and this time they offfered me 3 months for free, I turned it down thinking they would offer me a longer term deal. But this time she just said okay I will cancel your account, have a nice day, good bye. Before I could say wait I’ll take the 3 months free she was gone. What sucks is I only listen to 1 station 90 % of the time. But after listening to commercial radio for a couple of days I’m going to call back and try for the $77 a year deal, which they have never offered me.

July 23rd, 2011 | 1:49 am
Deal Daddy:

Glad to hear everyone is still getting this deal. I just got a new car and was able to get the deal again! So, I know it is still working. Just keep asking until you get this deal.

July 27th, 2011 | 12:31 pm
gene:

What is the best price for a 1yr/2yr subscription including navigation and/or weather
Thank you.

August 16th, 2011 | 4:27 pm
Jim:

Just talked to XM and they said they had no deals going on. I asked about the $77 deal and the $20 for 5 months. They said no deals were being offered at this time, and hung up.

August 18th, 2011 | 9:18 pm
Ken:

I called several times to get an XM “Deal”. Told there were NONE. Just called after reading about the $77.00. I mentioned it and got it.(be sure and say it came in the mail) Also had to ask about the 10.00 credit for CC on file. Got it too. THANKS !

August 26th, 2011 | 9:34 am
Tania:

Called today 1-800-xmradio. Told rep my friend just renewed for $77/year. Bill I received was $81.16 for 6 months. Put me on hold for approval from manager and told me just to pay current bill and they would extend service for 1 full year.

August 29th, 2011 | 12:44 pm
dan:

I didn’t get the $77 for a year, but did get 5 months for $27.19 after taxes. I didn’t fight with them or anything, he instantly offered that deal after I said I was cancelling due to my original offer ending and it was too expensive to pay full price.

September 12th, 2011 | 3:01 pm
Deal Daddy:

Excellent! Thanks for sharing, Dan. I think XM will do just about anything to retain a customer these days.

September 14th, 2011 | 3:59 pm
BRAD:

I called today and fought with them but they gave me what I wanted. Told them that I wanted to cancel and he tried to process the cancellation, don’t let them do that, make sure that they let you talk to someone in the cancellation department.

September 15th, 2011 | 4:50 pm
Ron:

Just called, it still worked.. Got the $77.00 per year rate. Thanks much :)

October 28th, 2011 | 6:46 pm
Dave:

Got the $77/yr deal for Select – $88.41 with taxes & fees. Had to say the $109 price was too expensive and be put on hold “for manager approval” before it was offered. Also able to not get auto-renewal but came with a $2 statement fee for renewal.

November 9th, 2011 | 9:42 am
Mr. Dumbass:

$77 offer worked for my primary radio – they wouldn’t do it for 2nd. You DO have to say you got it in the mail, that it says $77 for a year, and provide the ESN # (ID of your unit).

December 1st, 2011 | 10:31 pm
Todd:

Got renewal in the mail. Called and said cancel. I said it was to expensive in this economy, however, if I could get the 12 months for 6 months ($77) I would reconsider. He stated that I have gotten the introductory price the last 2 years (true), he paused and stated he would do it one more time, but next year it will auto renew at full price. I said thank you!

Renewed for $85.32, includes fees and taxes.

December 30th, 2011 | 10:51 am
Xm Listener:

I just called and the new price increase as of January 2012 is now $86.89 for the year (from $77). Therefore it comes to a total of $101.04
which includes $6.61 for Tax and the $8.43 Royalty Fee.

This is still a good deal as I was just charged $187.26 for the year. I am receiving the credit back for my original charge and now paid up until next year.

January 3rd, 2012 | 12:45 pm
John:

Just called 1-800-998-7900(Cancellation center) waited for 30+ min on hold…then was connected to a very stern sounding young kid. I told him I wanted to continue the $77 promotion for another year. He was very blunt and matter of fact with telling me “no”. He explained that it was a one time deal and now I have to pay full price.(even though I have done it for the last two years). As an alternative he offered to reduce my service to a music only service for a $132/year price tag. I told him to go ahead and process the cancellation to be effective when my current subscription ends in 10 days. (I figured that would give me time to call back a few times before it was actually canceled). He then put me on hold for a minute and returned with an offer that must have magically appeared… a half price deal on my current package which came to $94.93. Since the $77 deal was actually $89 with taxes and royalty fees last year, I just accepted the offer as-is. I did try to get the $10 credit for having a CC on file, but he wouldn’t budge on it since I wasn’t paying full price. Oh well, now I can forget about it for another 12 months.

January 3rd, 2012 | 4:36 pm
Sandlapper in SC:

Just tried the above and called the cancellation number and told them too expensive so please cancel and that a friend had gotten a special promo. He offered to do at the 1/2 off rate, came to $98 for year. Was easy peezy! Try it, no hassle at all.

January 6th, 2012 | 8:58 am
janie:

OMG really people come on now usually if you will call them and be nice do not be rude or nasty to them they will help you even better. i have worked as a customer service rep and it is hard work having people cuss you everyday the representatives do not make the rules they just have to abide by them or loose their jobs i say we start asking for supervisers and telling of good service we get too

January 21st, 2012 | 9:43 pm
Brendon:

Just called to activate a new device and got 6 months of XM Select for $29 after taxes.

February 5th, 2012 | 5:24 pm
beat:

Magnificent goods from you, man. I have consider your stuff prior to and you are simply extremely magnificent. I really like what you have acquired right here, certainly like what you are saying and the way in which wherein you say it. You make it entertaining and you continue to care for to keep it sensible. I cant wait to read far more from you. That is really a tremendous site.

May 11th, 2012 | 1:59 pm
thomas:

I just renewed for a promotional rate of 5 months for $25. Customer service is a totally scripted experience. Just follow your script of (1) ask to cancel (2) get transferred to a cancellation representative. The customer service rep will in turn follow his script by inquiring why you want to cancel. You reply that you enjoy the service but can’t really afford it. The rep will then offer you their promotional deal.

*****
Let’s help keep sharing our stories so that others can enjoy the same deals we get by working their pricing/customer service strategy.

June 7th, 2012 | 8:11 pm
Leave a Reply


Posted in Services
Tags: , , ,